Terms of Service Agreement – ClientWrench

Terms of Service Agreement

Last Updated: May 5, 2026

Welcome to ClientWrench (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client,” “you,” or “your”), and ClientWrench, operating in conjunction with our parent company based in the United Arab Emirates, concerning your access to and use of the https://clientwrench.com/ website, as well as any related automated revenue capture systems, applications, AI agents, web development, or consulting services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

1. Provision and Scope of Services

ClientWrench provides technology solutions specifically for home service businesses, including mobile-first websites, automated revenue capture systems, customer relationship management (CRM) integrations, SMS/WhatsApp automations, and conversational AI deployments. We are a software and technology provider, not a contractor, home service professional, or primary provider of the physical services you offer to your end-consumers.

1.1 Artificial Intelligence Disclaimers & Limitations

Any AI voice agents, web chatbots, front desk receptionists, or automated conversational tools provided by ClientWrench are designed exclusively for lead capture, general inquiries, and booking facilitation. You explicitly acknowledge and agree that:

  • No Final Pricing: Our AI systems do not, and are not authorized to, provide final, binding pricing quotes to your consumers. All estimates are strictly provisional.
  • No Diagnostics: Our AI systems do not diagnose issues. The AI gathers preliminary information only, and any technical or mechanical evaluation must be performed by your human personnel.
  • You bear the sole responsibility of informing your end-consumers that they are interacting with an automated system and that all quotes and issue assessments require human verification by your staff.

2. Payment and Refund Policy

By subscribing to or purchasing our Services, you agree to pay all applicable fees as outlined in your specific service agreement or invoice.

Strict No-Refund Policy: All payments made to ClientWrench are strictly non-refundable. We do not offer prorated refunds for canceled subscriptions or unused system capacity. The only exception to this policy is if ClientWrench entirely fails to deliver the contracted monthly Services or if our systems fundamentally fail to perform their core, designated work as outlined in your agreement. Any such claims of non-delivery must be submitted in writing and verified by our technical team.

3. No Guarantee of Results

ClientWrench provides highly advanced automation and conversion tools; however, we cannot control external market variables. We expressly do not guarantee any specific business outcomes, increased revenue, lead volume, or conversion rates.

You acknowledge and agree that the results generated by our Services are directly proportional to, and heavily dependent upon:

  • The volume and quality of organic or paid traffic/visits directed to your website.
  • Your internal team’s customer handling, operational follow-through, and sales closing abilities once a lead is captured or booked by our systems.

4. Telecommunications and Compliance (SMS/WhatsApp/Voice)

Our Services heavily involve the automation of SMS text messages, WhatsApp messaging, and outbound/inbound voice calls. ClientWrench provides the technological infrastructure; however, you are solely and exclusively responsible for the content of the communications and compliance with all applicable telecommunications laws in your operating jurisdictions, including the United States and Canada.

  • You warrant that you have obtained all necessary, legally compliant consent (e.g., opt-ins) from end-consumers before utilizing our systems to contact them.
  • You agree to comply with all relevant regional regulations, such as the Telephone Consumer Protection Act (TCPA) in the US, Canada’s Anti-Spam Legislation (CASL), and WhatsApp Business Messaging Policies.
  • ClientWrench assumes no liability for fines, penalties, or legal action resulting from your failure to secure proper consent or your transmission of unsolicited, non-compliant, or prohibited content.

5. Intellectual Property Rights

Unless otherwise indicated in a separate Master Services Agreement (MSA), the Site and Services, including all proprietary source code architectures (including but not limited to our TypeScript, React, Next.js frontends and Java Spring Boot backends), databases, functionality, software, UI/UX designs, audio, video, text, and graphics, are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to utilize the deliverables strictly for your internal business operations. You may not resell, white-label, reverse engineer, or redistribute our proprietary systems, architecture, or AI prompts without our express written consent.

6. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, CLIENTWRENCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

IN NO EVENT WILL WE, OUR PARENT COMPANIES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, parent company in the UAE, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

  • Your use of the Services;
  • Your breach of these Terms;
  • Your violation of the rights of a third party, including but not limited to intellectual property rights and privacy rights;
  • Any harmful act toward any other user of the Services or any end-consumer of your business;
  • Violations of telecom compliance laws (e.g., TCPA, CASL) resulting from your use of our communication automations.

9. Governing Law and Dispute Resolution

These Terms and your use of the Services are governed by and construed in accordance with the laws applicable to our parent company operations in the United Arab Emirates, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved exclusively in the applicable courts located within the United Arab Emirates.

10. Miscellaneous

These Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

11. Contact Information

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

ClientWrench
Website: https://clientwrench.com/
Email: legal@clientwrench.com