Here in Dubai, most clients prefer WhatsApp over email. The WhatsApp automation they added means I don’t miss messages anymore. Customers get quick replies even if I’m on a job, which has been a lifesaver.
Here in Dubai, most clients prefer WhatsApp over email. The WhatsApp automation they added means I don’t miss messages anymore. Customers get quick replies even if I’m on a job, which has been a lifesaver.
Last Updated: June 1, 2026
At ClientWrench, we are deeply committed to delivering professional, high-quality AI automation, web development, SEO, marketing, consulting, and technology implementation services tailored to your unique business needs. We highly value transparency, trust, and communication, and we strive to maintain fair, equitable business practices that protect both the investments of our clients and the operational integrity of our company.
Because the vast majority of our comprehensive services involve the immediate allocation of dedicated resources, intensive research, strategic planning, custom development, technical configuration, expert consulting, software licensing, and immediate implementation work, this Refund Policy outlines in explicit detail the circumstances under which refunds may or may not be available.
By purchasing any service, package, or subscription from ClientWrench, you acknowledge that you have thoroughly read, fully understood, and explicitly agreed to all terms outlined within this Refund Policy.
Many ClientWrench services begin immediately after project onboarding, contract execution, payment receipt, or initial account setup. We mobilize our team right away to ensure timely delivery.
Clients acknowledge and agree that substantial value is created for them through a variety of behind-the-scenes actions, including but not limited to:
As a direct result of these immediate and ongoing efforts, refunds may be strictly limited once any work has commenced, even if the final, polished deliverables have not yet been completed or presented to the client.
For new, one-time projects, clients may officially request a cancellation within forty-eight (48) hours of initial payment, provided that no substantial work has begun on the project.
If significant work, planning, consultation, strategy formulation, setup, configuration, development, integration, or implementation has already started within that 48-hour window, ClientWrench reserves the exclusive right to deduct the fair market value of all work performed before issuing any approved refund. All cancellation requests must be submitted formally in writing to our official contact channels.
This section governs one-time, project-based engagements. Examples of these projects include, but are not limited to:
If a written cancellation request is submitted within forty-eight (48) hours of payment and absolutely no substantial work has commenced, the client may be eligible for a full refund, less any non-recoverable third-party expenses, administrative costs, or payment processing fees where permitted by applicable law.
Once work has officially commenced, ClientWrench may, at its sole and absolute discretion, issue a partial refund based strictly on the amount of work already completed and the hard expenses incurred up to the date of cancellation.
Because significant value is created through planning, consultation, research, development, configuration, implementation, and overall project management activities, clients acknowledge that our services possess substantial intrinsic value even before final delivery is achieved. If work has started but major milestones have not been completed, ClientWrench may issue a partial refund after deducting all applicable costs.
Any formally approved partial refund will generally be calculated using the following objective formula:
Refund Amount = Total Amount Paid − Value of Work Performed − Third-Party Costs − Administrative Costs
The Value of Work Performed is billable and may include, but is strictly not limited to:
To promote maximum transparency, ClientWrench uses the following general guidelines when evaluating refund requests for ongoing one-time projects:
| Project Completion Status | Typical Refund Eligibility |
|---|---|
| Work not started | Up to 100% refund (less processing fees) |
| Up to 25% completed | Up to 75% refund |
| 26% to 50% completed | Up to 50% refund |
| 51% to 75% completed | Up to 25% refund |
| More than 75% completed | Generally no refund |
| Project delivered, deployed, approved, or substantially completed | No refund |
Note: These percentages are provided as internal guidelines only and do not constitute a legally binding guarantee of any specific refund amount. Every project is evaluated on a case-by-case basis.
Project completion percentages may be determined using concrete metrics, including:
ClientWrench reserves the ultimate right to make the final determination regarding project progress and refund eligibility based on all available internal and external documentation.
Absolutely no refunds will be issued once a project has been substantially completed, delivered, approved, deployed, launched, or otherwise made available for the client’s use.
Substantial completion is defined by, and may include, but is not limited to:
ClientWrench offers various ongoing services to support business growth. Subscription services may include:
Subscription fees are strictly billed in advance to secure resources for the upcoming period. Unless otherwise stated explicitly in a signed, custom agreement, subscription payments are non-refundable after the billing period begins.
Clients may independently cancel future renewals at any time before the next scheduled billing cycle to prevent future charges. However, no retroactive refunds, prorated or otherwise, will be issued for unused subscription periods or failure to utilize the services during an active month.
Monthly retainers are designed to reserve dedicated time, specialized personnel, expert knowledge, and internal resources exclusively for your business. Because our agency capacity is blocked out and allocated specifically for the client:
Clients may terminate retainers strictly according to the notice requirements specified in their master service agreement. Unless otherwise agreed in writing, a minimum thirty (30) day written notice is legally required for any retainer cancellation to allow for resource reallocation.
ClientWrench provides high-level expert guidance. Consulting services include:
Completed consulting sessions are strictly non-refundable as the time and expertise have already been delivered.
If a consulting appointment must be canceled, it must be done at least twenty-four (24) hours before the scheduled session. In such cases, a rescheduling option may be provided at no extra cost. Missed appointments (no-shows) or late cancellations made within the 24-hour window may forfeit the session entirely and do not qualify for refunds.
ClientWrench is at the forefront of providing advanced, AI-powered solutions. These include:
Clients explicitly acknowledge and agree to the following technological realities:
Furthermore, ClientWrench provides tools but does not guarantee specific business outcomes, including:
Refund requests based solely on dissatisfaction with business outcomes, performance metrics, or the probabilistic nature of AI outputs are not eligible for refund consideration.
Website development, UX/UI design, and custom software services involve hundreds of hours of significant manual labor, coding, and custom creative work. Once development officially begins:
Clients will be provided dedicated revision opportunities strictly as specified in their individual project agreement. Approval of wireframes, initial designs, visual mockups, core functionality, or specific development milestones constitutes formal acceptance of those completed portions of work.
Important: Client-caused delays—including but not limited to the failure to provide required website content, delayed approvals, failure to provide necessary access credentials, or slow feedback loops—may negatively affect project timelines and will invalidate any refund eligibility related to missed deadlines.
Search Engine Optimization (SEO) is a highly complex, long-term strategy influenced by hundreds of external factors completely beyond the control of ClientWrench. Clients acknowledge that:
Consequently, ClientWrench does not guarantee:
SEO services are strictly considered ongoing professional, consultative, and implementation services rather than guaranteed outcomes. Refunds will not be issued solely because desired keyword rankings, traffic goals, or revenue targets were not achieved.
Initial setup requires heavy lifting from our technical and strategy teams. Setup fees may include:
Because this setup work begins immediately upon contract execution and rapidly consumes high-value company resources, setup fees and onboarding charges are strictly non-refundable once the work has commenced.
In the course of delivering our services, ClientWrench may purchase, configure, license, or utilize third-party products and services on behalf of our clients. Examples of these external expenses include:
These hard costs are entirely non-refundable once incurred by ClientWrench. Any potential refund availability for these specific line items is subject entirely to the terms of service and refund policies of the applicable third-party provider, not ClientWrench.
To ensure absolute clarity, refund requests will not be granted, under any circumstances, due to:
The success of any technical or marketing engagement is a two-way street. To ensure successful, on-time project delivery, clients expressly agree to:
Failure to consistently meet these critical obligations may severely affect project timelines, necessitate project pausing, and will nullify refund eligibility.
ClientWrench is deeply committed to resolving any and all client concerns fairly, transparently, and professionally.
Before initiating any chargeback with a credit card issuer, filing a payment dispute with a bank, or opening a payment processor claim (e.g., via Stripe or PayPal), clients explicitly agree to contact ClientWrench support first and provide our team a reasonable opportunity (minimum 14 business days) to investigate and amicably resolve the issue.
If a client initiates an unwarranted or fraudulent chargeback, ClientWrench will vigorously defend the transaction. We reserve the right to present extensive evidence to banks and payment processors, including but not limited to:
Disputing valid charges may result in the immediate suspension of all services, revocation of software licenses, and taking down of hosted assets pending resolution.
To the maximum and fullest extent permitted by applicable law, ClientWrench, its officers, employees, and contractors shall not be held liable for any of the following:
In all circumstances, regardless of the nature of the claim, ClientWrench’s total cumulative liability shall not exceed the exact amount actually paid by the client to ClientWrench for the specific service giving rise to the claim during the prior three (3) months.
Nothing contained within this written policy prevents ClientWrench from issuing, at its sole and absolute discretion, accommodations to clients in good standing. These may include:
It is important to note that any such accommodations are granted strictly as acts of goodwill. They do not create future legal obligations, they do not imply an admission of fault, and they do not establish precedents for future interactions with the client or any third party.
ClientWrench reserves the continuous right to modify, amend, or update this Refund Policy at any time, with or without direct notice. Updated versions will be posted publicly on the company website and will become effective immediately upon publication unless otherwise required by applicable local, state, or federal law. Continued use of ClientWrench’s services after updates are published constitutes acceptance of the revised policy.
We are here to help. For formal refund requests, billing inquiries, or questions regarding this policy, please contact our administrative team:
ClientWrench
Email: contact@clientwrench.com
Website: clientwrench.com
Disclaimer: This Refund Policy is intended strictly as a business policy and informational document outlining the operational guidelines of ClientWrench. Because consumer protection laws, contract laws, and commercial regulations vary significantly by country, state, and local jurisdiction, ClientWrench strongly recommends that clients and business partners have this policy reviewed by a qualified attorney licensed in their relevant jurisdiction before entering into complex service agreements.
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Here in Dubai, most clients prefer WhatsApp over email. The WhatsApp automation they added means I don’t miss messages anymore. Customers get quick replies even if I’m on a job, which has been a lifesaver.
